• Career Coach

    Michigan Works! Livonia American Job Center
    Job Description

    Career Coach 

     Job Tracking ID : 512181-798610
    • Job Level : Mid Career (2+ years)
    • Level of Education : BA/BS
    • Job Type : Full-Time/Regular
    • Date Updated : 11/23/2021
    • Years of Experience : Up to 2 Years
    • Salary : $36,000-$40,000 year

    Job Description

    Scope of Position
    • To provide support and assistance to program participants in all areas related to gaining and/or
    retaining employment and career advancement.
    • Due to the dynamics of working with individuals, this position necessitates an individual who is
    comfortable working in an environment that is constantly evolving.
    • This position requires an organized individual who can efficiently handle several responsibilities

    Essential Functions
    • Provide consistent and comprehensive case management, coaching and follow-up
    • Provide individualized assessment of work, family and personal development needs and
    • Adhere to program policies and procedures
    • Use a coaching approach to create collaborative, transparent relationships with participants and
    work with them to advance their own defined goals
    • Provide referrals to appropriate community service or social service agencies when needed
    • Conduct regular contacts/meetings with participants and document all participant contacts and
    activities in case notes
    • Create activity plans that adhere to program policies and satisfy participation requirements
    • Assist in the preparation of project reports as needed (participation, placement, etc.)
    • Assist participants in eliminating challenges that are hindrances to obtaining and retaining
    • Ensure that participant documentation is complete, accurate, and valid
    • Ensure that participants follow through with planned activities, create solutions to participant
    attendance problems, and conduct participant noncompliance processes
    • Communicate and share information with partner agencies
    • Develop articles that celebrate participant success stories
    • Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements


    Experience and Skills

    Education and Experience Requirements
    • Ability to prioritize tasks and document visits and contacts.
    • Demonstrated telephone, computer and written communication skills.
    • Ability to maintain flexibility as needs of contract or contractor require.
    • College Degree or equivalent experience required.
    • Customer service experience preferred.
    • A working knowledge of MS Office

    Contact Information
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