• Office Support Staff/Receptionist: PCS-Counseling, Northville, MI

    Job Description
    • Provides excellent customer service, demonstrates the ability to engage clients in a warm, welcoming, and empathetic manner, and maintains a high standard of professionalism.
    • Responsible for greeting clients, guests, and vendors. Checks clients in for their scheduled appointments and communicates to the assigned therapist.
    • Acts as a liaison between clients, therapists, and staff responsible for billing and accounting. Handles and records cash payments.
    • Gathers referral information, creates a new client file and/or updates information for reopens, and schedules intake appointments with therapists based upon clients’ needs and preferences. Consults with Clinical Director as needed. Provides resources and/or external referrals when applicable.
    • Ensure that intake paperwork documentation is completed prior to the initial appointment, scanned into the Electronic Health Record, and updated annually.  Enters information or scans documents into client records.
    • Partners with office staff and therapists for scheduling, cancelling, and/or rescheduling appointments.
    • Work closely with staff to maintain office operations and facilitate communication.  
    • High School diploma or 1-2 years of college or technical school/training.
    • At least 1-2 years of experience in a healthcare setting preferred.
    • Experience using a variety of office equipment, including answering phones, operating computers, printers, scanners, and fax machines.
    • Proficiency with computer software systems, including Electronic Health Records, Word, Excel, PowerPoint, Outlook/Email, and Google Suite.
    • Excellent skills in the areas of verbal and written communication, organization, time management, attention to detail, critical thinking, and customer service.
    • Hours Available: Monday through Thursday afternoons/evenings and other hours as needed/assigned.
    • PCS-Counseling’s staff serve the unique behavioral health needs of our clients by providing a warm, safe, and supportive environment, and a trauma-informed approach to care.  We accept most major commercial insurance health plans (BCBS, BCN, Aetna, Out of Network), private pay, and sliding scale fees.
    • Reports to: Director of Clinical Services.
      Website: www.pcs-counseling.com
      Submit cover letter and resume to office@pcs-counseling.com
    Contact Information
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