The MSR position is responsible for performing a broad variety of member services such as greeting members, opening and closing accounts, assisting members and with submitting loan applications and closing loans. Perform related duties to assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Identify and suggest solutions that will improve our members economic well- being.
Assist the lending department in taking of loan applications, delivery of loan decisions, addressing general loan information and closing of member loans. Answer basic member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Assist member with direct deposit, and miscellaneous authorization forms. Assist members with setting up ACH, Mobile Deposits, bill payment. Continually enhance product knowledge. Present and explain Credit Union products and services to members and assist them in meeting their financial needs. Answer questions and solve problems for members by listening to the problem, researching and collecting data and securing answers, and reporting results to the member. Parkside Member Service Representatives are to 'own' every relationship.
Applicants should be member-focused, enthusiastic, teachable, and ability to work in a team environment. The applicant must have excellent communication, listening and telephone skills.
Full benefit package including paid time off, paid holidays, 401K plan, health, dental, vision and life insurance.
Send cover letter and resume to Doris Graham at Parkside Credit Union 1747 S. Newburgh Rd, Westland, Mi. 48186 or click here to apply.